This article outlines the issues that MoxiWorks Support can help with and the issues that your brokerage leadership, office admin, and IT department can help with. As a friendly reminder, MoxiWorks Support does not have direct access to areas like Dash, Desk, C21 Online, CBHomes Admin, etc.
Issues handled by MoxiWorks Support
Please contact MoxiWorks Support for:
- Product-related issues or questions for MoxiWorks products
- Features requests for MoxiWorks products
- Information from the external feed not showing in your MoxiWorks account
- Changes made in the external feed take 24 hours to process – if it’s been longer than 24 hours since you updated the external feed, and you do not see these updates on your MoxiWorks profile, reach out via chat or ticket submission.
Issues handled by your brokerage leadership/office admin
Contact your brokerage leadership or your office admin for:
-
Content in a campaign published by your brand, brokerage, or office is incorrect
- Campaigns are not managed or created by MoxiWorks
- Issues or edits with your profile information
- Profile information for all Anywhere users feeds into MoxiWorks from an external feed (ex. Dash, Desk, C21 Online, etc.) – therefore, requests to change the following information should be brought to the attention of your office administrator. If your office administrator is unable to make changes in the external feed, these issues should be brought to the attention of your brand’s support team.
- Name
- Email address
- MLS association
- MLS ID
- Languages spoken
- Designations
- Direct phone number
- Mobile phone number
- Bio
- Website URL
- Profile information for all Anywhere users feeds into MoxiWorks from an external feed (ex. Dash, Desk, C21 Online, etc.) – therefore, requests to change the following information should be brought to the attention of your office administrator. If your office administrator is unable to make changes in the external feed, these issues should be brought to the attention of your brand’s support team.
- SSO issues
Issues handled by your IT department
Contact your IT department for help with:
- Updates installed on your phone, computer, or other device causing issues
- Browser-related issues:
- Updating your browser
- Adjusting ad blockers
- Uninstalling extensions that are preventing you from accessing MoxiWorks products
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