Using the Chat Support Option

Get your questions answered quickly and efficiently with our new Chat option. When you use the Chat option, you are connected with a live Support Representative who is happy to assist you with answering questions and investigating issues, right from the MoxiWorks product you are working in.

Via Chat we can:

Provide links to "how-to" articles
Perform quick, routine tasks
Direct you to ticket submission forms for your more complicated scenarios

Our live chat option is available M-F from 6:00 - 5:00 PST.

To use the Chat:

1. When using a MoxiWorks product, find the pink Help button at the bottom right of your screen. Use this button to enter your questions and immediately be given article suggestions based on your search.

2. Select Get in Touch to connect with Support.

3. Choose to chat with a Support Representative by selecting Live Chat or if the issue is not time-sensitive, choose to Leave a Message.

If you choose Live Chat, you are asked to enter your information and question or a description of your issue to start your chat. After entering your information, you automatically connect with a Support Representative who is happy to assist you with whatever questions you have.

If you choose to Leave a Message, you are asked to fill out the relevant information form before submitting your request.

You can also submit email tickets for non-time-sensitive issues for support to review and answer.